Products & Solutions · AI Call Center

SmartVoice AI Call Center

Intelligent AI-powered Call Center — automated Inbound & Outbound, real-time Agent Assist and automated Quality Inspection in one unified platform

✓ AI-Powered24/7 AutomationThai & English NLP+70% Efficiency

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Key Features

AI Automation

AI IVR — 24/7 automated call handling, no overtime costs

AI Copilot — real-time customer insights during calls, helping agents respond accurately

Automated Intelligent Quality Inspection — reduce QA team workload

Smart Routing — AI-driven optimal agent assignment

Thai & English NLP — true intent understanding, not just keywords

Dashboard & Analytics

Real-time Dashboard — live FCR, AHT, CSAT, SLA tracking

AI Sentiment Analysis — customer emotion tracking during calls

Automated Outbound Campaign + Conversion reporting

Integration with any CRM / ERP / LINE OA system

Proven Results

+70% Call Center Efficiency-65% Infrastructure Cost24/7 Availability✓ Automated Quality Inspection

Recommended Industries

📡

Telecom & Technology

🏨

Hospitality

🍽️

F&B Chain

🛍️

Retail & E-Commerce

🏛️

Government & Financial

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Healthcare & Clinic

Features

AI IVR 24/7AI CopilotSmart RoutingThai & English NLPQuality Inspection

Try SmartVoice AI Call Center for Free

Request a live demo — watch AI handle calls and analyze customer data in real time